Verizon Connect Reveal - Accident Assistance
For our Research Psychology Methods course, my team was paired with Verizon to find a way to support fleet drivers and managers after an accident.
Background
Fleet vehicles, such as service vans or delivery trucks, are overseen by fleet managers who coordinate logistics, safety, and communication with drivers. Verizon Connect Reveal is a GPS-based fleet management platform that supports these operations through real-time tracking, route optimization, driver monitoring, and dash cameras. These features improve productivity, accountability, and safety, but the system currently lacks structured support for accidents.
The Problem
When accidents occur, drivers and managers must handle critical tasks—ensuring safety, rerouting operations, documenting damage, or filing insurance claims—without dedicated Reveal support. This gap creates an opportunity for new solutions. Our project focuses on addressing minor accidents involving vehicle damage but no injuries, designing tools to guide drivers and managers through post-accident steps. Primary stakeholders include fleet drivers and managers, with secondary stakeholders such as fleet owners, emergency responders, insurance companies, and legal teams.
Research Methods
On-Site Visit:
User Interviews: